Client Grievances Form and Procedure
Non-Discrimination Policy
All clients of Thornwell are to have their legal and ethical rights respected as they interact with agency personnel and programs. Our clients have the right to dignified, respectful care at all times, and under all circumstances.
Thornwell develops and implements policies which respect the rights of all clients regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
Clients are notified of their rights and responsibilities, given fair and equitable treatment, and provided with sufficient information to make informed decisions about utilizing Thornwell’s programs and services.
Donors’ Rights and Privacy Statement
Thornwell recognizes and affirms the importance of earning and sustaining the public’s trust in fulfilling its mission. With regard to its fund development efforts, Thornwell accomplishes this level of trust through honest, truthful and responsible transactions, partnerships and relationships with all agency stakeholders.
Rights and Privacy Statement
THORNWELL’S DONOR PRIVACY STATEMENT
Thornwell is concerned about the privacy of donors and individuals who express interest in this ministry, as well as the privacy of our clients, volunteers, and employees. The principles and guidelines included in our Donor Privacy Statement pertain to online and offline donors.
General Principles:
- Thornwell adheres to the Donor Bill of Rights created by the American Association of Fundraising Counsel and other fundraising associations. We do not sell, rent, loan, or otherwise make available your personal information to others.
- We request and use only that information required for legitimate business purposes.
- We protect the confidentiality of all personal information in our records.
- We permit only authorized employees and pre-screened volunteers to access the information they need to perform their duties.
With Regard to Donors and Individuals Who Express Interest in this Ministry:
You provide us with most of the information we need when you make a gift or request information about Thornwell’s ministry. This includes your name, current address, phone numbers, and email address. Credit card and bank account information is only collected when you choose to make a charitable gift by one of these methods.
Our records may contain information we develop and maintain based upon our experiences with you, such as your contributions and other history with this ministry.
You have the right, by notifying us at any time, to modify your communications preferences or to opt out from receiving communications from Thornwell. Please include your complete name and address in any correspondence.
With Regard to the Thornwell Website- www.Thornwell.org:
We do not obtain personal information about you when you visit our website unless you voluntarily choose to provide the information to us. This occurs when you send us an email or submit an online form. These communication methods are not necessarily secure. If you are concerned about the privacy of your message, we encourage you to use a different method to communicate with us.
Our web server automatically compiles conventional log files that we use to monitor website activity. These logs do not identify any individual user.
Questions About Privacy:
If you have questions or comments about this Privacy Policy, please contact the Thornwell Development Office:
302 S. Broad Street
Clinton, SC 29325
Phone: 864-938-2100
Toll Free: 888-310-9387
Fax: 864-833-7721
Email: info@thornwell.org
DONOR BILL OF RIGHTS
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:
- To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
- To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
- To have access to the organization’s most recent financial statements.
- To be assured their gifts will be used for the purposes for which they were given.
- To receive appropriate acknowledgement and recognition.
- To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
- To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
- To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
- To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
- To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
The Donor Bill of Rights was created by the American Association of Fund Raising Counsel (AAFRC), the Association for Healthcare Philanthropy (AHP), the Association of Fundraising Professionals (AFP), and the Council for Advancement and Support of Education (CASE). It has been endorsed by numerous organizations.